Refuel information
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it. It is also mandatory to include the receipt received in the package.
To initiate a return, you can contact us at info@fpcrash.it. Returns must be sent to the following address:
Via Gozzopio Snc – Sicignano degli Alburni 84029 (SA)
The shipping costs for the return are the responsibility of the customer.
Items returned without having requested a return first will not be accepted.
Compatibility of spare parts
The compatibility of spare parts is verified exclusively through direct contact with our staff, via chat (WhatsApp) or by phone, before purchase.
FP Crash cannot guarantee the compatibility of spare parts purchased without requesting and obtaining prior confirmation through our support channels.
Returns due to compatibility error
In the event that the return is due to a compatibility error attributable to the customer (for example, failure to request compatibility verification, incorrect or incomplete data provided, or purchase made without confirmation from our staff):
Returns due to errors attributable to FP Crash or product defects are excluded from this case.
Damages and issues
Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and resolve it.
14-day cooling-off period (European Union)
If the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, as provided by current regulations.
The product must be returned in the same condition it was received, unused and complete with proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, the refund will be processed to the original payment method within 10 working days.
If more than 15 working days have passed since the return was approved, please contact us at info@fpcrash.it.
To be eligible for a return, your item must be in the same condition you received it. It is also mandatory to include the receipt received in the package.
To initiate a return, you can contact us at info@fpcrash.it. Returns must be sent to the following address:
Via Gozzopio Snc – Sicignano degli Alburni 84029 (SA)
The shipping costs for the return are the responsibility of the customer.
Items returned without having requested a return first will not be accepted.
Compatibility of spare parts
The compatibility of spare parts is verified exclusively through direct contact with our staff, via chat (WhatsApp) or by phone, before purchase.
FP Crash cannot guarantee the compatibility of spare parts purchased without requesting and obtaining prior confirmation through our support channels.
Returns due to compatibility error
In the event that the return is due to a compatibility error attributable to the customer (for example, failure to request compatibility verification, incorrect or incomplete data provided, or purchase made without confirmation from our staff):
- the return will be at the customer's expense;
- the spare part must be returned intact, not installed, and in its original condition;
- the refund will be made net of the shipping costs incurred for the initial shipment.
Returns due to errors attributable to FP Crash or product defects are excluded from this case.
Damages and issues
Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and resolve it.
14-day cooling-off period (European Union)
If the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, as provided by current regulations.
The product must be returned in the same condition it was received, unused and complete with proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, the refund will be processed to the original payment method within 10 working days.
If more than 15 working days have passed since the return was approved, please contact us at info@fpcrash.it.